POLICY OF SUPPORT
AND WARRANTY PRODUCTS, SERVICES
Pursuant to the Enterprise Law No. 59/2020/QH14 dated June 17, 2020 of the Socialist Republic of Vietnam;
Pursuant to the Law on Information Technology No. 67/2006/QH11 dated June 29, 2006 of the Socialist Republic of Vietnam;
Pursuant to the Law on Protection of Consumer Rights No. 59/2010/QH12 dated November 17, 2020 of the Socialist Republic of Vietnam;
Pursuant to the Law on E-Transactions No. 51/2005/QH11 dated November 29, 2005 and Decree No. 52/2013/ND-CP dated May 6, 2013 of the Socialist Republic of Vietnam;
Pursuant to the Law on Cyber-security No. 24/2018/QH14 dated June 12, 2018 of the Socialist Republic of Vietnam;
Pursuant to Article 38 of the Civil Code No. 91/2015/QH13 dated November 24, 2014 of the Socialist Republic of Vietnam;
Pursuant to the Commercial Code No. 36/2005/QH11 dated June 14, 2005 of the Socialist Republic of Vietnam;
Pursuant to Decree No. 72/2013/ND-CP dated July 15, 2013 of the Socialist Republic of Vietnam and other provisions of law related to business activities of digital products and online services;
Article 1. Subjects of regulation:
- People who support for products or services are staffs and officers of Funny Dev Digital Solutions Joint Stock Company and people who be licensed to sell products and services (hereinafter referred to as "salesman").
- People who entitled to warranty and support to product and service is officers or staffs of Funny Dev Digital Solutions Joint Stock Company who are allowed to warranty product and service (hereinafter referred to as "Technical staff").
- People who required to support or warranty about products and services, using computers, phones, tablets... to access, shop, and use services and products of Funny Dev Digital Solutions Joint Stock Company, which section has a fee (products, digital content services) or buys computers, phones, electronic components... (non-digital products and services) at stores. official product of Funny Dev Digital Solutions Joint Stock Company (hereinafter referred to as “Customer”).
Article 2. Who support and warranty products, services
- Funny Dev Digital Solution Joint Stock Company (Tax code 5702056524; hereinafter referred to as "Funny Dev").
- Head office: No. 2 Tran Nhan Tong Street, Thanh Son Ward, Uong Bi City, Quang Ninh Province, Vietnam
Article 3. Who directly support and Guarantee for products or services:
- Funny Dev"s officers and staffs have been trained and licensed to sell, support, and warranty products or services, because Funny Dev is responsible for the internal management and control through process of selling, supporting and guaranteeing products or services of all staff to customers.
- Funny Dev"s salesman are people who be allowed by Funny Dev to sell and support products and services. Because Funny Dev has a direct profit discount on each product and service for salesman, the selling price of salesman is not allowed to be higher than the price listed by Funny Dev on the website and information channels. The salesman are take self-responsibility for the process of selling and supporting and guaranteeing products and services to customers.
- In addition, no one is allowed to arbitrarily sell or impersonate Funny Dev to receive unauthorized warranty and support for Funny Dev"s products and services.
Article 4. Collecting customer information in the process of requesting products, services, payment and requesting support and warranty:
Funny Dev uses personal information (full name, email address, phone number, billing address in billing), browser cookie information (during use at websites managed by Funny Dev) and computer information using Funny Dev"s products and services (computer name, computer type and public IP address - Public Internet Protocol) voluntarily provided by the customer (after being confirmed by the customer) to Funny Dev to:
- Confirm the payment and approval for orders placed by customers on Funny Dev"s online stores.
- Implement advertising campaigns to customers in need through behavioral analysis and customer information.
- Send notifications about Funny Dev products as well as activities related to customers.
- Serving the copyright authentication system for using Funny Dev products and services on customers" computers.
- Contact with customers in special cases.
- Do not arbitrarily disclose customer information or illegally use customer information unless requested by competent authorities such as Court, Procuracy, Police...
Article 5. Scope, principles of customer information collection, location and time of keeping customer information:
- User information is stored on Funny Dev"s server located at Google Cloud, secured by famous and prestigious technologies from international partners such as: Defiant Corporation, CloudFlare Corporation, Google Cloud Armor ... Only employees of Funny Dev have authorized access to use user"s information.
- Sensitive information such as passwords, online payment methods... of customers are stored in encrypted form (hash) and cannot be directly identified.
- Funny Dev keeps customer information for at least 01 month from the date the customer starts using Funny Dev"s services.
Article 6. Scope and rules of finding customers:
- Funny Dev through Funny Dev"s official information channels on social networking platforms such as Facebook, Youtube, Tiktok... and search platforms like Google, Bing, Yandex... to find customers by the official advertising methods of those platforms; introduced through the collaborators of Funny Dev.
- In addition, Funny Dev does not adopt any unorthodox, illegal or fraudulent methods to find customers.
Article 7. Commitment to ensure payment safety and confidentiality of customer information:
- Do not use, transfer, provide or disclose to third parties customer"s information unless otherwise agreed by the user or as otherwise provided by law.
- In case the server storing user information is hacked, Funny Dev is responsible for reporting to the relevant authorities in the field with State management authority, quickly defending, troubleshooting and warn customers of these risks.
- Secure, encrypt sensitive user information such as passwords, payment methods... Do not store the original data (raw) anywhere.
- Funny Dev requires customers when using products and services to provide full information and be take self-responsibility for the legality of this information as well as the purpose and process of using products and services by Funny Dev. Funny Dev has the right to waive responsibility for receiving and handling complaints and allegations related to user interests in case customers intentionally provide false, fraudulent or harmful information to Funny Dev, breaking the law.
- Funny Dev is always interested in customer"s information security and has cooperated with many famous international partners to do this well. However, Funny Dev also requires customers to raise their awareness of vigilance and protect against the risks of information disclosure, leakage, counterfeiting and fraud.
Article 8. Principles of buying and selling products and services:
Strictly comply with the provisions of the Law on Enterprises, the Law on Protection of Consumer Rights, the Law on E-Transactions, the Law on Cyber-security, Article 38, the Civil Law, the Commercial Law and other provisions of the laws related to business activities of digital products and online services; and in accordance with Policy No. 02/CS dated November 30, 2021 of Funny Dev on the sale and return of products and services.
Article 9. Principles of product and service support and warranty:
- Funny Dev got the criterion as "Customer is God" is the center, the support and warranty of products and services to customers is free of charge within working time and the staffs are responsible for fully absorbing the customer"s feedback with the most polite, gentle and demanding attitude.
- Support products and services:
+ Through Customer Care channels on Facebook, Telegram... sales staff, technical staff are responsible for supporting customers to use products and services.
+ Time to support products and services is within the working time of Funny Dev from 08:00am to 11:30am and from 01:30pm to 4:30pm (UTC:+07:00) on weekdays, except holidays, Tet... In according to regulations of the State, we will announce to customers in advance and publicize it on official information channels.
+ The purpose of support for product or service is help customers understand how to use the product through the form of sending documents to customers or getting customers" consent to send remote computer control information to directly guide customers to use; and receive information reflecting product and service failures from customers or record separate conditions on customers" devices as a basis for upgrading product and service quality.
- Warranty or maintenance of products and services:
+ Through Customer Care channels on Facebook, Telegram... technical staff is responsible for supporting customers to use products and services.
+ The Guarantee time of products and services is counted from the time of receiving the error message from Funny Dev"s support department or from the customer, not excluding holidays and will be notified to the customer or published on the website. official information channels (if necessary) about the maintenance of products and services.
+ The purpose of warranty and maintenance of products and services is to fix errors, bugs in Funny Dev"s products and services according to exchange from support department or from customer"s feedback, in order to improve product quality, services and help customers feel comfortably when using products and services.
+ The Guarantee time for free products and services has a default value of 30 days from the time of acceptance of products and services, except for other cases specifically agreed upon in the purchase and sale contract. products, services.
+Funny Dev will quote before get warranty and repair fees if the error is caused by objective reasons such as: Due to a problem with the customer"s computer accessing the product and service management system; natural causes such as: Influenced by the environment, natural disasters; The reason is that the customer operates incorrectly according to the instructions...
+ When receiving a request for warranty, repair, upgrade or modification of products and services, Funny Dev bases its capacity, conditions and actual circumstances to agree with customers on an appropriate time with the most optimal solution. Customers are responsible for receiving and coordinating Funny Dev for handling.
+ The upgrade, adding new features, changing old features are not included in the support, warranty and maintenance section. Funny Dev will charge fees with that request from customers.
That is the Policy of Support and Warranty of products and services of Funny Dev Digital Solutions Joint Stock Company, which is publicly listed on Funny Dev"s websites. So, Funny Dev would like to announce to all customers.