SALES POLICY

Pursuant to the Enterprise Law No. 59/2020/QH14 dated June 17, 2020 of the Socialist Republic of Vietnam;
Pursuant to the Information technology Law No. 67/2006/QH11 dated June 29, 2006 of the Socialist Republic of Vietnam;
Pursuant to the Protection of consumer rights Law No. 59/2010/QH12 dated November 17, 2020 of the Socialist Republic of Vietnam;
Pursuant to the E-Transactions Law No. 51/2005/QH11 dated November 29, 2005 and Decree No. 52/2013/ND-CP dated May 6, 2013 of the Socialist Republic of Vietnam;
Pursuant to the Cybersecurity Law No. 24/2018/QH14 dated June 12, 2018 of the Socialist Republic of Vietnam;
Pursuant to Article 38 of the Civil Law No. 91/2015/QH13 dated November 24, 2014 of the Socialist Republic of Vietnam;
Pursuant to the Commercial Law No. 36/2005/QH11 dated June 14, 2005 of the Socialist Republic of Vietnam;
Pursuant to the Decree No. 72/2013/ND-CP dated July 15, 2013 of the Socialist Republic of Vietnam on the management, provision and use of internet services and online information;
Pursuant to the Decree No. 13/2023/ND-CP dated April 17, 2023 of the Socialist Republic of Vietnam on the personal data protection;
Pursuant to other provisions of law related to business activities of digital products and online services;

Article 1. Subjects of regulation:
- People who are allowed to sell and exchange products and services are staffs of Funny Dev Digital Solution Joint-Stock Company and partners licensed to sell products and services (hereinafter referred to as "Salesman" for short).
- People who are allowed to buy software, request to exchange or return products and services, use computers, phones, tablets... to access, shop, and use the Company services and products of Funny Dev Digital Solution Joint-Stock Company with paid fees (products, digital content services) or buy computers, phones, electronic components... (non-digital products and services) at the official stores of Funny Dev Digital Solution Joint-Stock Company (hereinafter referred to as "customer").

Article 2. Who sell and return products and services:
- Funny Dev Digital Solution Joint-Stock Company (Tax code 5702056524; hereinafter referred to as "Funny Dev., JSC").
- Head office: No 134, group 10, section 2, Trung Vuong ward, Uong Bi city, Quang Ninh province, Vietnam.

Article 3. People who directly sell and return products and services:
- Funny Dev., JSC staffs and officers have been trained and allowed to sell, support, and warranty products and services, because Funny Dev., JSC is responsible for the internal management and management of all staffs. Represented in the process of selling, supporting and guaranteeing products and services to customers.
- Funny Dev., JSC salesman are people who licensed by Funny Dev., JSC to sell or support products and services. Because Funny Dev., JSC has a direct profit discount on each product and service for salesman, the selling price of salesman is not allowed to be higher than the price listed by Funny Dev., JSC on the website or information channels. The salesman are take self-responsibility for the process of selling, supporting and guaranteeing products and services to customers.
- In addition, no one is allowed to illegally resell products and services of Funny Dev., JSC.

Article 4. Collecting customer information during use or process of requesting products, services, payment or requesting support and warranty:
Funny Dev., JSC uses personal information (full name, email address, phone number, billing address) to identify and confirm transactions with users, browser cookie information of websites which owned by Funny Dev., JSC (during use at websites managed by Funny Dev., JSC) and computer information using products and services of software (computer name, computer type and public IP address - Public Internet Protocol) voluntarily provided by the customer (after being confirmed by the customer) to Funny Dev., JSC to:
- Take payment for ordered by users on Funny Dev., JSC online store.
- Implement advertising campaigns to customers in need through behavioral analysis and customer information.
- Send notifications about Funny Dev., JSC products as well as user related activities.
- Serving the copyright authentication system for using Funny Dev., JSC products and services on user computers.
- Contact users in special cases, especially for visit or check-in at Funny Dev., JSC headquarters and offices during complicated stages of the epidemic and other contexts.
- Do not arbitrarily disclose user information or illegally use user information unless requested by competent State management agencies such as: Court, Procuracy, Police.. .

Article 5. Scope, principles of customer information collection, location and time of keeping customer information:
- Pursuant to the Policy of Privacy and Secure user information of Funny Dev Digital Solution Joint-Stock Company.
- User information is stored on Funny Dev., JSC server which is located at Funny Dev., JSC headquarters, secured by famous and reputable technologies from international partners such as: Defiant Corporation, CSF, Crypto Encrypt... Only staff of Funny Dev., JSC have authorized access to use user information.
- Sensitive information such as passwords, online payment methods... of users are stored in encrypted form (hash) and cannot be directly identified.
- Funny Dev., JSC keeps customer information for at least 01 month from the date the customer starts using services.

Article 6. Scope and principles of finding customers:
- Funny Dev., JSC through Funny Dev., JSC official information channels on social networking platforms such as Facebook, Youtube, Tiktok... and search platforms like Google, Bing, Yandex... to find customers by the official advertising methods of those platforms and introduced through the salesman of Funny Dev., JSC.
- In addition, Funny Dev., JSC does not adopt any unorthodox, illegal or fraudulent methods to find customers.

Article 7. Commitment to ensure payment safety and confidentiality of customer information:
- Funny Dev., JSC is liability to ensure payment safety and absolute confidentiality of customer information and must strictly follow this policy as the Policy of Privacy and Secure user information. The collection and use of user information must be warned in advance with the user and consent of the user, unless otherwise provided for by law.
- Do not use, transfer, provide or disclose to third-party for customer information unless otherwise agreed by the user or as otherwise provided by law.
- In case the server storing user information is hacked, Funny Dev., JSC is responsible for reporting to the relevant authorities in the field with State management authority, quickly defending, troubleshooting and warn customers of these risks.
- Secure, encrypt sensitive user information such as passwords, payment methods... Do not store the original data (raw) anywhere.
- Funny Dev., JSC requires customers when using products and services to provide full information and be take self-responsibility for the legality of this information as well as the purpose and process of using products and services by Funny Dev., JSC. Funny Dev., JSC has the right to waive responsibility for receiving, handling complaints and allegations related to user interests in case customers intentionally provide false, fraudulent or harmful information to Funny Dev., JSC, breaking the law.
- Funny Dev., JSC always pays attention to customer information security and has cooperated with many famous international partners to do this well. However, Funny Dev., JSC also requires customers to raise their awareness of vigilance and protect against the risks of information disclosure, leakage, counterfeiting and fraud.

Article 8. Principles of buying and selling products and services:
- Strictly implement the provisions of law stated in the grounds section and other provisions of the law.
- For company provide and selling (Funny Dev., JSC):
+ Follow the written instructions for the sale, support and warranty of Funny Dev., JSC products and services.
+ The selling price is publicly listed on Funny Dev., JSC website and official channels. Staffs and officer of Funny Dev., JSC licensed to sell must accurately notify the prices of products and services; Contributors licensed by Funny Dev., JSC not sell for more than the listed price.
+ Before selling to customers, they must clearly announce to customers of the status of products, services, and selling prices. Provide sufficient information in text, images and videos for customers to grasp an overview of the products and services that they need and want to buy before paying. And announce to customers about the non-refundable for digital product and service purchases.
+ All payment transactions must be notified to customers to transfer to bank accounts or other electronic financial services with information of Funny Dev., JSC or members of the Board of Directors of Funny Dev., JSC. Officers, staffs and salesman are not allowed to arbitrarily use personal accounts or other payment methods without the permission of the Board of Directors of Funny Dev., JSC up to now has not had a policy to use online payment methods, so Funny Dev., JSC recommends that customers before any online transactions have to check carefully. To avoid that bad actors using fake website tricks (phishing) to steal information. Funny Dev., JSC website uses EV Business SSL service, customers need to check carefully before paying, using products and services.
+ Arrange for customers to try products and services on Funny Dev., JSC own computer system to test products and services. For customers who want to test on other computers before paying, need to charge a daily service fee.
- For customers (personal and organizations):
+ Be provided by the seller with all the contents as specified above.
+ Learn more carefully about Funny Dev., JSC products and services, can test before buying and must be sure carefully before deciding to buy Funny Dev., JSC products and services because there will be no refund for the digital products and services.
+ Learn more about the regulations, policies and terms of Funny Dev., JSC related to customers, users are publicly listed on the website (home page and payment page, customers are forced to click agree to the regulations) , policies, these terms can buy products and services) and official information channels.
+ Make a minimum payment of 30% (deposit) for the new design of digital content products and services at the time of signing the contract (written or electronic) and pay the rest at the time of signing the contract or acceptance test (if any). Other provisions are subject to agreements in product and service design contracts.
+ Pay 100% (in full) for available digital content products and services or non-digital content products and services at the time of purchase.
+ Do not arbitrarily resell Funny Dev., JSC products and services to others or provide these products and services to many people (community) for the purpose of affecting the image, finance, products, Funny Dev., JSC service.

Article 9. Principles of product and service support and warranty:
- Pursuant to the Policy of Support of Funny Dev Digital Solution Joint-Stock Company.
- Funny Dev., JSC got the criterion as "Customer is God" is the center, the support and warranty of products and services to customers is free of charge within working time and the staffs are responsible for fully absorbing the customer feedback with the most polite, gentle and demanding attitude.

Article 10. Principles of product and service exchange, return and refund:
- No refund (pay) for digital content products and services (digital product, digital service) since the information on using the product or service (product copyright activation code, source code, translation) services...) are sent to customers via email, customer accounts on the website, via Facebook, Telegram... or directly.
- It is allowed to change to products and services of equal or higher price (extra money) for products and services other than digital content within the first 07 days from the time of purchase of products or services.
- Except for some special cases based on contracts with customers, separate agreements from before paying for products or services or specifically decided by the Company Directors, Funny Dev., JSC will refund up to 50 % value of contracts, products and services.

That is the Policy of Sales and Return of products, services of Funny Dev Digital Solution Joint-Stock Company which is publicly listed on our websites. So, we would like to announce to all customers.